Privacy Policy
Fresh Start Charity is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide to us. This privacy policy explains how we use any personal information we collect about you when you use this website, in accordance with the law relating to General Data Protection Regulation 2018.
1. Information we collect from you
2. How we will use the information about you
3. Marketing
4. Access to your information, revisions and retention
5. Cookies
6. Other websites
7. Changes to our privacy policy
8. How to contact us
1. Information we collect from you
In general terms you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site we collect information about you when you register with us or book tickets for our events.
We also collect information for assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
NOTE: If we collect third party names and addresses, in order to send items or information on your behalf, as a controller, we will hold this information but will not use it for any other purposes.
2. How we will use the information about you
We collect information about you to process your order, manage your account and, if you agree, to email you about other projects or information we think may be of interest to you. We use your details, collected from the website, to personalise your repeat visits to our website.
We will not share your details for marketing purposes with companies outside Fresh Start Charity. In processing your order, we may send your details to, and also use information from, credit reference agencies and fraud prevention agencies.
3. Marketing
We would like to send you information about events, projects and our services, which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right, at any time, to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.
4. Access to your information, revisions & retention
You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email info@freshstartcharity.org or write to us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate and you can withdraw your consent to us holding information about you at any time by unsubscribing to our email / newsletters.
The General Data Protection Regulation states that the personal data we hold on customers ‘must not be kept for longer than is necessary for the purposes for which the personal data are processed’. We will hold your information for as long as the individual is deemed a customer i.e. unless they unsubscribe.
5. Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
6. Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
7. Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page.
This privacy policy was last updated on 3rd May 2024.
8. How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
By email – info@freshstartcharity.org
Or write to us at:
Fresh Start Charity – c/o Fresh Start & Coffee, 29/31 Carr Street, Ipswich, Suffolk, IP4 1HA.
Note: If you wish to complain, or have a concern about the way we handle your personal information, you should contact the Information Commissioner’s Office – ico.org.uk
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