Apprenticeships
Promoting positive change
Fresh Start Charity (Charity No: 1191326) began in July 2019 as Hadleigh Foodbank. Since April 2021, to meet with business demand, we have expanded and opened a further two charity shops which support the Foodbank. Recently, the original Hadleigh Food Bank name has been changed to Fresh Start Charity in recognition of our charity status and expansion of the business outside of Hadleigh.
In May 2022 we will open Fresh Start & Coffee in Carr Street, Ipswich.
The Fresh Start shop & Coffee café has been designed to support 16–24-year-olds identified as NEET, (Not in Employment or Education), with a 6-month programme to provide work experience, and much needed transferable skills into hospitality and the retail work place environment.
The Apprentice roles we are offering will be to learn all aspects of the business including mentoring of the NEET individuals.
LEVEL 2 CUSTOMER SERVICE PRACTITIONER
The Apprentice will learn how to run a retail shop and serve and provide first class customer service.
Accepting donations and customer details to ensure we are compliant for the charity to claim Gift Aid is essential to the role, as is ensuring that the customer is provided with correct information in relation to their donation. Conversing with customers in a polite, positive, informative and friendly manner is essential. The Apprentice will be taught how to correctly sort and categorise donations and how to ticket/price and display on the shop floor.
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LEVEL 2 HOSPITALITY TEAM MEMBER
The Apprentice will learn how to assist in the smooth day to day running of the coffee shop and provide a first-class customer service and experience. The ability to work at times under pressure, while maintaining a positive customer experience and conversing with customers in a polite, positive, informative and friendly manner is essential.
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